Whether in the workplace or the home, conflict is inevitable. If ignored or responded to ineffectively, conflict can create hostility and disconnect with others. However, if productively managed, conflict can promote personal growth, harmony in relationships and greater success at work. This course teaches the consummate formula for approaching and resolving conflict that creates a personal win-win and quality business outcomes.

This updated workshop also introduces the student to five conflict behavior styles and encourages them to identify their own style and typical reaction to conflict. They then learn the benefits of each behavior style and are encouraged to try different styles where another behavior might lead to better results.

Please note that this product will expire either on 05/31/2026 or one year from the date of purchase (whichever occurs first). Educator discounts do not apply to this product.