This is the fourth course of a five-part series, A STAR is Born: Becoming a Professional of Excellence. Workplace excellence is defined by the expectations of employees to be appropriate—demonstrated by wise judgement and decision-making skills; believable—demonstrated through competence; and credible—demonstrated through integrity. The evidence of these skills occurs via the giving, receiving, or exchanging of information between individuals. This exchange happens continuously and often unconsciously, in all workplace encounters through deliverables, also known as work products, as well as etiquette and social skills. Professionals of Excellence (POE) use deliverables, etiquette, and social skills strategically to create positive lasting impressions and take control of how others see them. The goal of the fourth course is to provide tips and techniques in “impression management” in the areas of deliverables (work product), etiquette and social skills.

Please note that this product will expire either on 01/31/2026 or one year from the date of purchase (whichever occurs first). Educator discounts do not apply to this product.