Today’s competitive, complex business environment requires CPAs to be strong communicators. Listen and learn how to communicate your position effectively.

Topics will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques and written communications. Explore communications and personality types while considering the importance of the “human” side, including “empathy,” “ego,” and “needs.” Summarized topics covered through a series of mini-case studies.

The webinar was originally broadcast on May 3, 2017.